WELCOME TO HUNSTANTON KAYAKS

Terms and Conditions

How to Book

To make a Kayak Tour, Kayak Hire booking or lesson, please use the booking facility on this website. Alternatively, you can use the contact us page to submit a request or e mail us at les@hunstantonkayaks.co.uk with your enquiry. or mob: 07810188165.

Our Kayak trips and hire options are limited in numbers and are therefore subject to availability. School and Bank holidays are often busy as are weekends, so whilst late bookings are welcomed, book well in advance to avoid disappointment. Please also note that parking is limited at the harbour.Also on big tides the harbour floods and there is NO parking. So please arrive 10 minutes before your booking time.

Payment

 full payment online at the time of booking.

Trip Information and Joining Instructions

When you book you will receive information and joining instructions for your trip, directions on how to get here, what to bring and other useful local information.

Hire ( we DO NOT hire SUP equipment)

As the harbour is tidal, you must assure us that you can kayak proficiently, and know what to do in the event of a capsize. Singles are only recommended for those with previous experience, as they are slightly less stable than doubles. If in doubt, book a double and ask us for advice. We reserve the right to cancel a hire booking if we believe you would put yourselves and others in danger. Please note we observe a STRICT NO ALCOHOL policy with all hire and sessions.

Cancelling your Booking or Changing your Dates

Please note that we do not offer refunds for cancellation or part refunds for reduced number. In exceptional circumstances we may offer an alternative launch date and/or credit note.

Cancellations by Hunstanton kayaks.

Our trips and lessons will run as per the daily schedule, unless there are circumstances beyond our control – such as adverse weather conditions. If we do have to cancel you will be able to choose an alternative date or receive a full refund. Please note that if we decide to cancel a session due to adverse weather we will notify you on the day of your session via the contact number you have given on your booking form. The wind is the key factor to cancelling a sessions as high winds can create dangerous situations and our safety guidelines dictate the conditions.

Weather & Tides

Sadly, we can not control the weather or tides, therefore in the event that the weather or tide is unsuitable, cancellation of your session may occur and an alternative date / credit note will be discussed or alternatively a refund of the fees paid.

Launch Times

Please note that our launch times are dictated by the tides and we ask that all paddlers attend for induction a minimum of 10 minutes prior to launch, please note that we are unable to delay launching if you are late for a session and we have launched, refunds for late arrival can not be given. As such, please ensure you allow plenty of time to arrive for your session and to park..

Insurance & Liability

Hunstanton kayaks has a comprehensive public liability insurance policy a copy of which can be viewed upon request. Bookings DO NOT include personal travel or accident insurance for paddlers. Please ask your insurers for full details of the necessary insurance required to cover you for taking part in your activity.

Medical Information

Should you have any medical conditions (or otherwise) that could effect your ability whilst on a hire/guided tour or session you should advise the instructors / tour guides prior to launch/booking so that we can make an assessment on your safety, or the safety of the group during your chosen activity. All guests who have booked onto the activity need to be able to swim (with or without a PFD) in light clothing. HUNSTANTON KAYAKS accept no responsibility for issues arising as a result of the non disclosure of any medical conditions and ask that if the client is in doubt, to consult a medical professional.

Under 16’s

Please note that under 16 year olds will not be aloud on the water without a parent or guardian.

Damage to Kit

We have made great investment to ensure the quality of the equipment we use for our sessions and hire and we ask that all our equipment is used for the purpose for which it was designed and that due attention and care is given to all equipment. Any damages that occur as a result of negligence or malicious acts or carelessness will be subject to a charge for the replacement of said kit at the current market value.